BBC's Watchdog: "Banks Still Denying Claims From Consumers"

Anne Robinson from BBC's Watchdog says, "Banks are denying customers compensation - and are turning down wholly legitimate claims by the thousands".

Fiona Phillips, also from Watchdog, commented "When judging PPI claims, they are not always right - in reality some banks appear strangely reluctant to part with their money despite all their promises to compensate". She continued, "Getting your money back can be remarkably difficult. The banks are failing spectacularly to put things right".

The Chief Ombudsman added that "Some banks even say that the customer never had PPI in the first place, but when we ask a few more questions we find that actually about a quarter of the customers did have PPI"

This Is Why You Should Use A Claim Company

The Financial Times Adviser has commented on why 100's of thousands of people use claim companies instead of going direct to the lender: "It all comes down to the fact that when customers had complaints they were often fobbed off or met with tactics designed to grind them into submission. Or they simply found the miss-selling claims procedure too complex to handle on their own."

Find Out If You Can Claim

Are you unsure if you are eligible to make a PPI claim? In most circumstances, your claims manager should be able to tell you if you are due a PPI refund.

How Much Are You Owed?

Your specialist claims manager can help you uncover how much you are owed as a refund, the interest you should receive and the compensation available from your PPI reclaim.


Make contact with Andrew & Andrew Solicitors Ltd now. Your claims manager (not a call centre) will get back to you as soon as possible.

Andrew & Andrew Solicitors Ltd are regulated by Solicitors Regulation Authority - Registration: SRA 622293. They can advise on your loan, mortgage and credit card PPI claims no matter which company they are held with.

Your enquiry is confidential with no obligation to proceed.

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Complaints Procedure

Full details of Andrew & Andrew Solicitors Ltd internal complaints handling procedures are available upon request. Please click here to email or write to: Andrew & Andrew Solicitors Ltd, Atlantic House, 114 Kingston Crescent, Portsmouth PO2 8AL. For Andrew & Andrew Solicitors Ltd' terms and conditions click here. For privacy policy here

Complaints Handling Procedure

* Complaints may be made in writing, via e mail or by telephone in respect of any claims management service that we have provided and that is regulated under The Compensation Act 2006.

* We reserve the right to decline a Complaint that is made more than six months after you became aware of the cause for Complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a Complaint has been made outside the time that we are prepared to consider.

* We will send you a written or electronic acknowledgement of a Complaint within 5 working days of receipt, identifying the person who will be handling the Complaint. Wherever possible, that person will not have been directly involved in the matter which is the subject of the Complaint, and will have the authority to settle the Complaint.

Within 4 Weeks of receiving a Complaint, we will send you either:

* a final response which adequately addresses the Complaint; or
* a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

Within 8 Weeks of receiving a Complaint we will send you either:

* a final response which adequately addresses the complaint; or
* a response which;
* explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating how we expect to be able to provide a final response; and
* Informs you that you may refer the handling of the Complaint to the Claims Management Regulator if you are dissatisfied with the delay.

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.

If you are not satisfied with our response, or if a Complaint is not resolved after eight weeks, you may refer the Complaint to:

Claims Management Regulation Unit
57-60 High St
Burton on Trent
DE14 1JS
Tel: 0333 200 0110
The regulator can review the handling of the Complaint and can give a direction on further handling of the Complaint. However, he cannot determine a Complaint or award compensation.

The Legal Ombudsman

The Legal Ombudsman for England and Wales was set up by the Office for Legal Complaints under the Legal Services Act 2007. Their job is to look at complaints about legal service providers and claims management companies in a fair and independent way: we will not take sides and are unable to provide legal advice.

Telephone: 0300 555 0333 9am to 5pm Mon-Fri. Calls will cost no more than those to national geographic numbers (starting 01 or 02) from both mobiles and landlines. If you are calling from overseas, please call: +44 121 245 3050.

You can write to them at:
Legal Ombudsman
PO Box 6806, Wolverhampton WV1 9WJ